Thinking about it doesn’t make it happen!
Most of us can relate to the challenge of reaching and maintaining fitness. Understanding the opportunity lies right before us in the mirror and from stepping on the scale. Choosing a fitness approach positions us with opportunities and options for lifestyle improvements. The absence of fitness can lead to potential medical challenges. It is all a choice, not a forced decision. It starts with moving and moving consistently. Accepting the need and opportunity begins the journey.
To achieve personal fitness what are you going to work on? Choose a direction so that you can coordinate your efforts to realize where you want to be. Compliance Service is full of components to make a better program. What would you like to achieve? Beyond improved collections, it can be personalized customer service. You may want to invest in tools that increase everyday productivity like business software or messaging technologies. Investments in personnel may also be a part of your program, more people, better training, better teamwork.
Knowing your limits in time, talent, and budget helps shape an approach that meets where your organization is. Thinking through where you want to go, your ultimate goals should also be laid out. If the budget isn’t available for technology implementations you may fit these types of projects into longer term, budget planned introductions. Compliance is a service-oriented business. Technology isn’t critical to begin making improvements. Attention to customer communications is a good starting point.
Once you know what you can achieve in both the short term and long term, align your goals against compliance best practices. Take an honest accounting of what is working and what isn’t. Then write out your plan. What can you achieve in 12 months? What should you plan for over the next 3 years? Identify the necessary people and parts necessary for accomplishing your goals. Then just do it!
Understand Best Practices- Know what good results look like with using best practices.
Know Where You Are- Only an honest inventory will take you where you want to go.
Make it Happen! - You can’t finish until you get started.
Don Murphy is the Chief Executive Officer for Compliance Improvement Services (CIS) which provides consulting and training for courts and local government. He is a Fellow with the National Center for State Courts and has over 27 years of court administration experience with Clerks in Florida.