Better Space Better Outcomes - Pinellas Customer Service

It’s amazing what a difference in attitude, even though the citizen is not visiting us for a happy reason, the experience is much more positive, and they leave knowing they were treated with dignity.”

Ken Burke, Pinellas Clerk of the Circuit Court

Customer crowds are primarily dictated by judicial court schedules. The more cases scheduled for court translates to more people seeking assistance before and after hearings. The wait experience can help or frustrate customer experiences. Ken Burke has been serving as the Clerk of Court in Pinellas County for the past 20 years. Clerk Burke is familiar with how overwhelming the courthouse experience can be for customers which impacts service. He wanted to make it better.