Talk Better Serve Better- Meet Mary Shores

Clerks working in compliance service find it difficult to engage in payment conversations with customers.  There is no amount of technology or process definition that can escape talking and listening better.  It takes preparation, practice, and the right frame of mind to encourage payment plan participation.  Communication training brings the talk tools necessary to succeed in payment plan counseling.  Learning how to conduct better conversations is not limited by county size or location.  All of us have the same opportunity to hear and to be heard as you begin a customer relationship.

Mary Shores, a renowned expert in communication and collections, has revolutionized the way we approach collection. Her transformative methodology has the potential to empower Florida Circuit Clerks to foster positive change, enhance communication, and achieve compliance goals and create positive relationships. She has over 20 years experience as a no-nonsense CEO in the challenging industry of debt collection. Mary recently shared her experiences in a TedX Talk in March of 2022.  Here more about Mary’s approach to connecting and communication in her talk entitled, “Conscious Communications: What I Learned from Collecting America's Debt”.